FAQ's
What Are Your COVID-19 Standards and Policy?
While the full extent of COVID-19's global impact is yet unknown here at The Fancy Basket we want to ensure our clients that we have taken increased measures to ensure proper sanitization and best practices for a safe and healthy environment. Before and after each and every picnic everything is washed and sanitized and each member of our team is required to wear gloves and a mask at all times. Our number one priority has and always will be our clients, our team members, and the community. We will continue to implement the best practices and follow the recommendations of the World of Health Organization(WHO) and the Pima County Health Department. This allows our team to continue business and provide our clients with the best service possible.
If you have any further questions, please feel free to email us at info@thefancybasket.com.
How Does the Picnic Thing Work?
We will have everything set up and ready for your arrival at your chosen time and location. We'll be there waiting with your picnic until you arrive keeping birds away or making sure nobody else decides to take it. Once you arrive we will leave you to enjoy.
After you're finished relaxing, we come at the agreed time to pack up and clean everything for you! Leaving you to walk away and enjoy the rest of your day or evening
How Do I Book?
To book a luxury picnic please call or complete the contact form. Once we have confirmed the availability of the date you will be sent a booking form. This form will help give us the details of your event along with the package you have decided on. Once we have received a booking agreement you will receive an invoice, Terms and Conditions form. A 50% non-refundable deposit along with the signed forms must be returned to secure your event.
What Is Your Payment Policy?
Once we have finalized the details of your booking, you will be sent an invoice along with The Terms and Conditions forms. We will hold your requested date for 42 hours at which a $50 deposit will be due along with the signed Terms and Conditions forms. Upon payment, we will block your date, hold your decor and graze order. 15 days prior to your event we will send a second invoice for payment of the remanding balance. Please see our cancelation policy questions for refund requirements.
When Should I Book?
We strongly advise that you book as early as possible to ensure the date you want is available.
What is Included in The Fancy Basket Picnic Service?
We have three packages: The Basket, The Tent, The Canopy, includes seating, a picnic basket or palette table of your choice, decor, food & drinks for you and your guests plus all setup & cleanup.
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Food: Order a charcuterie board for the table or individual meals from our seasonal menu.
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Drink: Clear Canadian Sparkling Water, Sweet Tea, or Unsweetened Tea is included with every reservation.
What Are Other Food Options?
Customized grazing boards come standard with each of our picnic experiences. If you’d like to add a sandwich wrap to your picnic, we have a $15 upgrade option per person to add the meal. We also offer a choice of desserts for each picnicker to enjoy. Sparkling or spring water is always provided with ice.
Can I Supply My Own Food?
Of course, you are also welcome to bring your own food and drinks, at all our picnic hires we supply you with plates, cutlery, and glassware.
Do You Offer an Option Without Food?
Absolutely, we offer an option without food for all of our packages.
Do You Have Any Specific Styling Options?
Yes, For an additional fee we can decorate your picnic your desired them or style.
We require a location to be within 50 yds of vehicle access.
Can We Use Your Picnic Setups For More Than The Set Time-Slot or Even Overnight?
Yes, we are happy to allow you to use the setting for a longer period if availability permits (e.g. if there are no other bookings on the same day). We do charge a little extra of $50 for each additional hour. Different fees for overnight hire. However, this must be arranged with us in advance. Please contact us for more information.
Is It Ok If I'm late?
While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to get to, and if you're late it affects our whole schedule. We also want your picnic as fresh as possible and if you arrive an hour late, we cannot guarantee the food will still be at its best!
Please let us know as soon as you know you are delayed.
Does The Fancy Basket Stay During Our Picnic?
No, we leave after you're settled and return once your picnic reservation ends. If you need us during your picnic, you can call or text your Fancy Basket Coordinator (whose number is provided in your confirmation email) and they can be on-site within minutes.
Should I Include My Young Kids In The Guest Count When Booking?
If you're planning a picnic for a group of adults and young children, we recommend you only count the adults and just make a note when booking that there will be kids. We can include a few extra chairs/pillows if necessary but usually, we find the kids are running around or sitting in parents' laps for a quick second and don't necessitate the additional charge for additional seats and food.
Can We Leave Whenever We Want?
You are responsible for the items until we return to pack them up at the arranged time.
If you would like to leave earlier than the arranged time, please provide us a 30 min notice via phone call or text. You are responsible for the picnic items until we are able to return and pack up.
Do You Offer Other Food Items?
Yes, we work with a local catering company for all your Fancy Basket picnic needs.
Do You Offer Vegan, Vegetarian, Gluten-Free, Low Sugar Options?
Yes! We can accommodate most dietary needs, just make a note when completing your booking and we'll be in contact to confirm your request.
Is Alcohol Allowed?
Wine and beer are only allowed at public parks with a permit, but at private locations; yes alcohol is allowed upon request for an extra free.
Do I Need A Permit?
That depends on the location, the number of people, and a couple of other factors. Public Parks require a liquor permit if liquor is being served. However, wine and beer are only allowed.
What If I spill or break something?
Small spillages (such as water or non-staining items) may not incur a fee. However, you may be billed for dry cleaning costs if required. Please inform your host at the end of your picnic if there are any major spills or accidents so they can try to fix and avoid the dry cleaners or if needed replacing the item. All breakages must be paid for.
Is Delivery Included?
Delivery is included within 5 miles of our office location. Anything further than that a delivery fee is not included. You may choose to have us deliver, set up, and pick up the hired items at an additional fee.
Are There Any Other Deposits or Fees Required?
Yes. There is a $100 refundable security deposit that will be added to your total. This amount will be refunded to you once the hired items have been returned and in the condition in which they were received.
What Is Your Cancellation Policy?
We understand things happen. But, once we’ve taken your booking we block your date and turn down other requests to do so.
You may however request to reschedule based on the availability. Your 50% non-refundable deposit is simply moved to a future date.
If you choose not to reschedule and simply want to cancel your booking completely, A minimum of 30 days' notice must be given.
Any cancellations after 30-20 days; the balance payment (2nd payment) is waived.
If a cancellation is made 19-14 days, you will receive 25% of your balance payment. Bookings canceled after 14 days or fewer, will result in a forfeit of the deposit.
Is This Service Available Throughout The State of Arizona?
Yes. We are based in Phoenix, AZ, and service in the surrounding areas. However, for an additional fee, we will travel depending on the location.